RungTrace
Legal
Privacy Policy
Last updated: June 25, 2026
RungTrace is offered by Webb Innovations, LLC ("RungTrace," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, purchase or activate a license, contact us for support, or use the RungTrace desktop application. For privacy questions or requests, contact legal@webbinnovations.com or write to 328 County Road 110 East, Norris City, IL 62869.
Who We Are
- Legal entity
- Webb Innovations, LLC
- Mailing address
- 328 County Road 110 East, Norris City, IL 62869
- Privacy email
- legal@webbinnovations.com
- DPO
- NONE
- EU representative
- NONE
- UK representative
- NONE
Owner input needed: Confirm the exact legal entity name, mailing address, DPO status, EU representative status, and UK representative status.
Categories of Personal Information We Collect
| Category | Examples | Source | Purpose | Retention |
|---|---|---|---|---|
| Contact and account information | Name, company, work email, phone number, role, billing contact, account notes. | You, your employer, or an authorized purchaser. | Quotes, support, account administration, renewals, and communications. | 24 months for contact and quote requests, or longer where needed for active customer records. |
| Billing and transaction information | Invoice details, payment status, tax-exempt status, purchase order details, billing address. | You, your organization, Stripe, or other payment/invoicing providers. | Purchases, invoices, receipts, tax compliance, dispute handling, and accounting. | 7 years. |
| Licensing and activation information | License key, product version, subscription status, activation dates, machine/device identifiers, IP address, operating system details. | You, your device, and licensing providers. | License issuance, activation, transfer, fraud prevention, audit, and support. | Active term plus 3-7 years. |
| Support materials and communications | Support messages, logs, screenshots, project details, attachments, troubleshooting notes. | You or authorized users. | Support, troubleshooting, quality improvement, business records, and legal compliance. | 24 months after closure unless earlier deleted or longer retention is required by law or dispute handling. |
| Website/device/log data | IP address, browser, device type, pages visited, timestamps, referrer, error logs. | Your browser, device, hosting provider, CDN, and website infrastructure. | Website delivery, security, diagnostics, abuse prevention, and reliability. | 30-90 days. |
| Cookie and consent-preference data | Cookie settings, preference choices, strictly necessary website state. | Your browser and website interactions. | Preference management, legal compliance, and website operation. | 12 months. |
Legal Bases
We process personal information on one or more of the following legal bases where applicable:
- Contract: to provide downloads, licensing, activation, billing, support, renewals, and account-related services.
- Legitimate interests: to maintain security, prevent fraud and abuse, administer our business relationships, improve the website and product, and defend legal claims.
- Legal obligation: to comply with tax, accounting, sanctions/export, law-enforcement, and recordkeeping obligations.
- Consent: where required for non-essential cookies, optional marketing communications, or other processing we ask you to authorize.
Retention
| Record type | Default retention period | Notes |
|---|---|---|
| Website server logs | 30-90 days | Used for security, diagnostics, and abuse prevention. |
| Contact and quote requests | 24 months | Retained to manage sales follow-up, account history, and procurement communications. |
| Support tickets and attachments | 24 months after closure unless earlier deleted or longer retention is required by law or dispute handling | Includes logs, screenshots, and support communications you choose to provide. |
| Billing/tax records | 7 years | Retained for tax, accounting, audit, and legal obligations. |
| Licensing/account records | Active term plus 3-7 years | Retained for fraud prevention, audit, licensing support, and legal compliance. |
| Cookie preferences | 12 months | Used to remember consent or preference choices. |
Your Rights and Choices
Depending on your location and our role in processing your information, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information, and to withdraw consent where processing is based on consent. To submit a request, use /privacy-requests or email legal@webbinnovations.com. We may need to verify your identity before completing the request. Where applicable, you may also appoint an authorized agent. If you are in the EEA or UK, you may have the right to complain to your local supervisory authority.
International Transfers
If we transfer personal information internationally and applicable law restricts the transfer, we will rely on an approved transfer mechanism, such as an adequacy decision, the EU Standard Contractual Clauses, the UK IDTA or UK Addendum, or another lawful mechanism.
Regulated and Sensitive Data
Do not send us protected health information, export-controlled information, or other regulated or highly sensitive materials unless we have expressly agreed in writing to receive and process them.
Children
RungTrace is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children under 13. We do not intend the website or product for use by minors where such use would require parental consent that has not been obtained.
Security
We use safeguards appropriate to the risk, which may include encryption in transit, access controls, logging, patching, backup and recovery controls, and vendor due diligence. No method of transmission or storage is completely secure.
Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last-updated date. Prior versions and material policy updates are listed in the Legal Changelog.
Contact
For privacy questions, email legal@webbinnovations.com. For legal notices, email legal@webbinnovations.com or write to 328 County Road 110 East, Norris City, IL 62869.